FAQs

  1. Do the prices include local delivery, setup, and take down?
    Yes and No. While most units are only for delivery, there are a few units that we allow customers to pick up.
    NOTE: please see the inventory list.

  2. What is considered local?
    Typically Oxford and Water Valley are considered local; however, anything outside a 25-mile radius from our location would incur additional fees. *Please contact our office for all non-local estimates*

  3. When do you set up?
    Our delivery timeframe depends on the lineup for that weekend. We guarantee it will be set up in advance of your event. We often deliver the day before pending the availability of the said unit.

  4. When do you pick up?
    Though our rentals are a 12 hr rental, we try our best to give you as much time as possible with the unit. For instance, if you book a water slide for a Saturday, we will most likely pick up Sunday afternoon. We do ask that you drain the pool and allow the unit to dry 2-3 hours before we pick it up.

  5. What if I want the unit for more than 12hrs?
    We will offer a discount. For each additional day, an add-on fee of $50 a day will apply to secure your unit

  6. Do you clean and sanitize your units regularly?
    Yes and yes! Our units are cleaned and sanitized before every use. We use a non-toxic disinfectant/cleaner called “simple green” as suggested by our manufacturer.

  7. Should the blower be on the entire time?
    The blower should be on the entire time when in use. The blower should be turned off when extended periods of not being used and overnight. In the event of high winds (exceeding 15 MPH) and heavy rain, please exit the unit immediately, turn the blower OFF and UNPLUG the power and/or extension cord. If possible, please secure the blower and extension cord in a dry location in the event of heavy rain.

  8. How big are the units?
    Please refer to our inventory list for dimensions.

  9. What surface do you set up on?
    We will set it up on grass or smooth concrete. We do NOT set up on gravel or rough pavement as this may wear the vinyl on the unit. Please make sure there is enough space on ALL angles where you would like the unit set up. Be mindful that in addition to the unit itself, there must be enough space for the blower and to anchor it. Please specify if we need to bring stakes or sandbags.

  10. Do you require a deposit?
    Yes, a $50 deposit is required when booking. See below for cancellation details.

  11. What is your weather/cancellation policy?
    In the unfortunate event of a bad weather cancellation, if you cancel your order 8 days prior to your rental date you will get a full refund on your deposit. If you cancel between 2-7 days prior to your rental you will be given a credit that is good for one year. Deposits are fully refundable due to bad weather. Be advised that we reserve the right to cancel your unit in the event of bad weather.

  12. Do you offer discounts?
    Yes. We offer 10% off for all churches, military, and first responders. Also, if you rent multiple units, we will give you $50 off each additional unit.

  13. Is the customer responsible for the unit it gets torn or damaged in any way?
    That depends. You are not responsible for normal wear and tear on our units. Seams may develop tears in high-traffic areas over a period of time. If this happens please alert us at once so we can remedy the situation. If however, damage occurs due to failure to follow our safety rules or negligence (i.e. not turning off the blower in high winds) you will be responsible for all damages up to and including replacement of the unit/blower, etc which can cost thousands of dollars. Please read over our rental agreement carefully so you may have an understanding of what’s expected.

  14. What form of payment do you accept?
    We prefer cash, check, or Venmo “@Jumpinjacksinflatables”